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Services

Basic Alarm Monitoring Services

Total Monitoring Services, Inc. is a full service contract monitoring facility. Our wide range of products and services are tested and proven reliable. Listed are some of the basic alarm monitoring services we provide to you and your customers.
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FULL SERVICE LIST

Commercial and Residential Monitoring:

Commercial and Residential Fire Monitoring

Daily, Weekly, Monthly Reports​

SMS messaging and Alerts​

ADA Elevator Monitoring with Dedicated DID Lines​

Custom Cancellation Lines​

Answering Services​

BoldNet Dealer Account Management Access​

Terminal Services Dealer Account Management Access​

BoldNet Customer Access​

IP/IPDACT Communication Services​

Connect24 & AlarmNet GSM Services​

AES Radio Network​

Remote Video Verification Services​

Customized Dealer Reports​

Dealer Brochures & Newsletters​

Dealer Billing Services​

Visa/Mastercard Auto Pay

Core Monitoring Services

Security camera setup, cctv installation

Commercial and Residential Monitoring:

We offer customized monitoring solutions for both commercial and residential clients, utilizing telephone, GSM/cellular, radio, and IP communications. Whether you’re looking to protect a single residence or an entire business complex, we have the right tools to safeguard your assets.

Commercial and Residential Fire :

As a UL-listed fire monitoring provider, we have achieved the highest level of certification. From schools and high-rises to banks and business parks, we offer top-tier fire alarm monitoring services.
Fire alarm box on the wall close up
Digital tablet computer to show the chart

Daily, Weekly, and Monthly Reports:

We provide fully automated reporting options for your customers. Reports can be sent via mail or electronically, offering convenience and flexibility without the need for manual requests.

SMS Messaging and Alerts:

Your customers can choose to receive SMS alerts, offering quick and convenient updates directly to their smartphones—perfect for today’s mobile world.
Security alert on smartphone screen. Antivirus warning. Private data protection system notification

Specialized Monitoring Services

Elevator-Emergency-Button

ADA Elevator Monitoring with Dedicated DID Lines:

We provide ADA-compliant elevator monitoring, with dedicated phone lines ensuring quick identification and rapid emergency response.

Custom Cancellation Lines:

We offer personalized phone answering services, displaying your business name to our operators for a seamless customer experience.
The young man texting message
Here to answer your questions and provide the best solutions

Answering Services:

Our tailored answering service solutions ensure your on-call staff receive the right information. Whether it’s logging messages or forwarding them to email or smartphones, we’ve got you covered.
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Dealer and Customer Access Tools

BoldNet & Terminal Services Dealer Account Access:

Manage your accounts securely with web-based access and 128-bit encryption. Our terminal services offer full, secure access to your database, just like our internal teams.
Time to sign in
Advanced Cybersecurity: Encryption and Digital Data Protection, Biometric Authentication.

Terminal Services Dealer Account Management Access:

Does your office process a lot of data? Do you need unrestricted account access into your database? Want to see what the dispatchers see? Do you need access to your data like our Client Relations Department has? No problem. We offer Terminal Services access to your data over a secured/encrypted VPN connection. Your staff can log into their data as if they were sitting right in the central station. Access to everything our employees can access! Does your current central station offer your staff this level of access?

BoldNet Customer Access:

Allow your customers real-time access to their account information and reports through our secure web portal, offering enhanced transparency and control.
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Advanced Communication and Monitoring Solutions

network server room

IP/IPDACT Communication Services:

We offer a wide variety of IP-based communication solutions, allowing your business to transition from traditional phone lines to modern IP-based systems.

Connect24 & AlarmNet GSM Services:

As a Master Reseller of Connect24 and provider of AlarmNet GSM services, we offer flexible solutions for managing your GSM units, with cost-saving options for both setup and ongoing use.
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Wireless connection technology in city.

AES Radio Network:

Our extensive radio network, covering a wide range from Redding to Fresno, ensures secure communication for your customers. Contact us for more details on this superior technology.
Learn More

Enhanced Monitoring Solutions

Remote Video Verification Services:

We offer multiple video monitoring platforms to enhance security. Our team provides technical support and assistance with system setup, including DVR, browser-based monitoring, and more.
Learn More
CCTV camera system, home security system concept, Security camera.
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Customized Dealer Reports

Need specific data? We provide customizable reports to meet your needs. With over 100 report types available, we can deliver the precise insights you require.

Additional Dealer Support Services

Dealer Brochures & Newsletters:

Need marketing help? We can assist with brochures and newsletters to keep your customers informed and engaged.

Learn More
Brochure
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Dealer Billing Services:

Our Dealer Billing Services streamline your invoicing process, saving you time while ensuring accuracy. We handle everything from invoice generation to remittance. 

Learn More

Visa/Mastercard Auto Pay:

We offer flexible auto-pay options for invoices, with detailed billing summaries to keep you informed. Early payment discounts are also available!

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Call us today for a FREE consultation

With our attention to detail and serving the needs of the individual clients along with our 5-Diamond Certification from the Central Station Alarm Association of America, you can be sure that you and your clients will be getting the best products and services that we can deliver.
Dealer 1-888-610-4377
Dispatch 1-888-610-4366

OPENING HOURS

Monday - Saturday: 8:00 AM - 5:00 PM
Sunday: Closed

FIND US HERE

3126 Hopscotch Way, Roseville,
CA 95747

CONTACT US

Phone: (916) 600-2046
Email: contact@robertsheatingandair.net

About Us
Total Monitoring Services, Inc. is located in the heart of California. Locally owned, operated, and serving local communities with a regional affinity for the concerns and affairs of its neighbors and customers.
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Contact Us

TMS Total Monitoring Services, Inc.

2440 Glendale Lane Sacramento, CA 95825

DEALER SERVICES

1-888-610-4377 / 1-916-480-4837

DISPATCH CENTER

1-888-610-4366 / 1-916-480-4836

FAX LINE

1-888-610-4399 / 1-916-480-9830

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