Our People

Average Years Experience: 5+

Background Checked: Via the Bureau of Security & Investigative Services. This ensures that we are upholding the principals of our industry and only employing those who meet the standards set by the California Bureau of Security and Investigative Services.

Drug Tested: We test our employees both before and during employment to ensure that no personal habits will negatively impact your business and livelihood.

Testing and Continued Education: 2 Week, 90 day, 6 month, annual testing and Level 1 Central Station Operator tested through the Central Station Alarm Association.

How do we get such good dispatchers?

It all starts from the beginning of their employment at TMS. We don't just turn new employees loose after a week or two of training. We feel to get a really good dispatcher takes a minimum 6 months to one year's worth of constant dedicated training, really, to understand the job and their responsibilities to our dealers and customers. Most importantly, our dispatchers need to care about what they are doing. If an employee doesn't care, you won't get the best potential out of them.

This shows in our customer service and how we interact with you and your clientele. With board-certified training courses that are continually being offered to our dispatchers, we ensure that they are kept up to date on the best practices related to customer service.