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Our Central Station

Overview

Welcome to a quick overview of our Central Station facilities, designed to ensure peak performance for your customers:
  • State-of-the-Art Facility: Our 9,200 square foot facility is equipped to handle all current and future technologies required by the industry and your customers.
  • Reliable Power Backup: We have UPS Battery Backup and two auto-switching generators with different fuel sources to ensure continuous power availability.
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Central Station Facilities

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  • Uninterrupted Power Supply: Our UPS Battery Backup and dual auto-switching generators (diesel and natural gas) guarantee a reliable power source at all times
  • Crystal Clear Telecommunications: Our Touchtone Fiber Optic circuits ensures clear voice communications. If this circuit fails, our SureWest Fiber Circuit takes over automatically. In case both circuits fail, cellular backup lines will maintain voice communications. Just remove this
  • Secure Data Transmission: Robust firewalls and Cisco Business Management Switches ensure safe and accurate data transmission.
  • Reliable Internet Services: Multiple fiber optic carriers provide the speed and reliability needed for seamless service, eliminating wait times.
  • Disaster Recovery: Enrollment in Bold’s Disaster Recovery Center along with having multiple datacenters for backup and security measures.
  • Real-Time Monitoring and Recording: We continuously monitor and record our central station and dealer services phone lines. Voice recording integration with our Bold Manitou platform allows real-time access to audio events, with the ability to email copies instantly.
  • Dedicated Event Center: Our 3,000 square foot event center hosts in-house training, dealer training, and industry events.
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TOTAL MONITORING SERVICES

Facilities Running at Peak Performance

  • All of our internet services are spread out over multiple fiber optic carriers to ensure you have the services, speed and reliability you and your customers need. No more waiting!
  • We continuously monitor and record our central station and dealer services phone lines for your peace of mind. Voice recording integration into our Bold Manitou platform allows us to access the audio for an event in real time. No more waiting around for a call back with an explanation of the call. We can also email a copy of the audio to you or your customers with a click of a button.
  • We have a dedicated 3000 square foot event center facility to hold in-house training, dealer training, and industry events.
Contact Us

Call us today for a FREE consultation

With our attention to detail and serving the needs of the individual clients along with our 5-Diamond Certification from the Central Station Alarm Association of America, you can be sure that you and your clients will be getting the best products and services that we can deliver.
Dealer 1-888-610-4377
Dispatch 1-888-610-4366

OPENING HOURS

Monday - Saturday: 8:00 AM - 5:00 PM
Sunday: Closed

FIND US HERE

3126 Hopscotch Way, Roseville,
CA 95747

CONTACT US

Phone: (916) 600-2046
Email: contact@robertsheatingandair.net

About Us
Total Monitoring Services, Inc. is located in the heart of California. Locally owned, operated, and serving local communities with a regional affinity for the concerns and affairs of its neighbors and customers.
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Contact Us

TMS Total Monitoring Services, Inc.

2440 Glendale Lane Sacramento, CA 95825

DEALER SERVICES

1-888-610-4377 / 1-916-480-4837

DISPATCH CENTER

1-888-610-4366 / 1-916-480-4836

FAX LINE

1-888-610-4399 / 1-916-480-9830

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